Privacy Policy

Last updated 18th October 2026.

 

At Hart Pilates, we are committed to protecting your privacy and ensuring you have a positive experience on our website and in our studio. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including our 1:1 Mat and Reformer Pilates sessions.1. Information We Collect

To provide you with the highest standard of service and personalised care, we may collect the following information:

  • Contact Information: Your name, email address, and phone number when you contact us or book a session.
  • Health and Consultation Data: As we provide personalised 1:1 sessions, we conduct full consultations to understand your goals, movement patterns, and injury history. This information is necessary to tailor your Pilates program safely and effectively.
  • Payment Information: If you purchase sessions, we may process payment details through secure, third-party payment providers. We do not store your full credit card information on our servers.
  • Technical Data: We may collect standard website usage information (like browser type or IP address) through cookies to help improve your experience on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule your appointments and conduct your initial consultation.
  • Personalisation: To tailor your Mat and Reformer sessions to your specific body, goals, and movement needs, ensuring you receive the dedicated care we are known for.
  • Communication: To send you booking confirmations, appointment reminders, and, if you have opted in, updates regarding introductory offers or studio news.
  • Safety and Compliance: To ensure we are aware of any health conditions or limitations that may affect your participation in our exercises.

 

3. Data Security

We take the security of your data seriously. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.4. Third-Party Sharing

Hart Pilates does not sell your personal data to third parties. We may only share your information with trusted third-party service providers who assist us in operating our website or processing payments, provided they agree to keep this information confidential and secure.5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: To request a copy of the personal information we hold about you.
  • Correction: To ask us to update or correct any inaccurate information.
  • Deletion: To request that we delete your personal data from our records (subject to certain legal requirements).
  • Withdrawal: To withdraw consent for marketing communications at any time.

 

6. Cookies

Our website may use “cookies” to enhance your browsing experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of our website may not function properly.7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will be modified accordingly.8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact Holley Tierney at:

Email: [email protected]